Shipping & Returns

SHIPPING

USA

• Free shipping via First Class/Ground Mail on orders over $35 before taxes and after discount
• Real time rates for USPS First Class/Ground, Priority, and Express services
• Please allow up to 5 business days for processing and up to 5 additional business days for shipping transit before contacting our customer support team with questions about your shipment/tracking/delivery

INTERNATIONAL

• Free shipping via First Class/Ground Mail on orders over $100 before taxes and after discount
• Real time rates for USPS First Class/Ground, Priority, and Express services
• Please allow up to 5 business days for processing and up to 10 additional business days for shipping transit before contacting our customer support team with questions about your shipment/tracking/delivery

Please note that while Priority Mail is automatically insured for up to $100, First Class/Ground mail does not come with insurance and neither Clover nor USPS are liable for missing or damaged packages that ship via First Class. You may purchase insurance through Route on the checkout page. Clover is not responsible for initiating contact with your post office nor filing claims related to any missing or damaged packages. Additionally, international packages may be subject to customs and import duties, taxes, or fees. Clover is not responsible for these fees and cannot provide an accurate estimation of these costs.

RETURNS/REFUNDS/EXCHANGES

COLOR MATCH GUARANTEE

With our Color Match Guarantee, our team will work with you on shade exchanges to ensure you get the proper shade of the product you are interested in. Please note exchanges can only be executed within the same product line; if you purchase one product and wish to exchange for an entirely different product, we will provide store credit to be used on the new purchase. As a small business, we kindly request that you respect the time, effort, and money that goes into processing returns and exchanges by limiting exchanges to one time per product per order.

HOW TO: To process a shade exchange, reach out to our customer support team at clover@cloveandhallow.com. 

MONEY BACK GUARANTEE

With our Money Back Guarantee, you can shop with confidence knowing that you’re not stuck with a product that might not work for you. Within 30 days of purchase, you can return any unused or gently used item for a refund to the original form of payment, minus a $3.95 handling fee per order. Refunds may take up to 10 business days to hit your bank account once processed.

HOW TO: To process a return and receive a refund, you must contact our support team at clover@cloveandhallow.com. Upon approval, a refund minus a $3.95 processing fee to the original form of payment will be made, which can take up to 10 business days to appear. 

Please note:

• Returns or exchanges that are received without the proper communication via customer service may not be honored. 
• Our customer support staff is a team of real people here to help you. Feel free to fully utilize their services, but please be respectful and kind.
• We reserve the right to modify or make exception to the above policies at large or on a case-by-case basis at its sole discretion.
• Some promotional items, limited edition items, gifts with purchase, and bundles may not qualify for standard returns and exchanges.
• For bundles, you can exchange or return an individual product but your refund will reflect the discounted price for that product, minus a $3.95 handling fee.
• All samples and Limited Edition items are final sale.
• Shipping, shipping insurance, international duties and taxes, and carbon offsetting are not refundable.

DAMAGED SHIPMENTS

If your item is damaged or broken upon receipt, we will request photo documentation prior to sending out a replacement item. If you have purchased our shipping insurance through Route, you can file your claim with them directly.

LOST/MISSING SHIPMENTS

Sometimes packages are mis-delivered, an unsuccessful attempt was made and the package was brought back to the facility, or the carrier simply didn’t make it to your delivery address in time but already marked it as delivered. We recommend giving it a couple days and reaching out to your neighbors in the meantime. Note that once a package has shipped, Clover is no longer able to operate on behalf of the customer and any issues with delivery or tracking should be addressed with the shipping carrier directly. We also offer shipping insurance for purchase through a third party called Route at checkout. This insurance covers all lost, damaged, or broken items. If you have purchased our shipping insurance through Route, you can file your claim with them directly.

Should we believe any of the above policies are being abused or taken advantage of, Clover reserves the right to adjust them at its sole discretion and without warning or explanation.